Technical Skills
Application Analyst
Systems knowledge (EMR, VDI, DUO, Airwatch, Imprivata, Dragon dictation, RRD-Autofax, Salesforce)
Help desk support
Computer system operation, monitoring, maintenance, and support
Data entry
Customer service
Ticket queue management
Physician support
Desktop Support Technician
Workstation, desktop, laptop, network printer, and peripheral installation, maintenance, and upgrades
Workstation, application, and server troubleshooting and problem resolution
Desktop software and application updates
IT infrastructure project support
Customer service
Service Desk Analyst
Laptop and desktop rebuilding
Desktop troubleshooting and maintenance
Incident management (hardware and software)
Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade
Desktop services for C-level and SVP-level positions
Mobile device support
Audio and video technical issue support
Service Desk/Application Support Analyst
Inbound service desk calls
Microsoft Active Directory and Office 365 support
Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade
Active Directory integration
Software issue monitoring
Incident management
Desktop support process implementation
Mobile device support
Audio and video technical issue support
Help Desk Analyst
Inbound help desk calls
Ticket processing and troubleshooting
Windows and Microsoft Office support
Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade
System issue resolution (PC, Android, Apple, VPN, ISP, database)
Active Directory password reset and virtual desktop assignment
Audio and video technical issue support
Mobile device support
Help Desk Technician
Trouble ticket management (ITIL)
Coordinating computer fixes and system upgrades
VPN, application syncing, group policy, mobile app, and networking drive support
Hardware and software incident management
Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade
Windows and Microsoft Office support
Mobile device support
Retention Rep II
Timely handling of customer issues
Phone troubleshooting (internet, RF signal), router (IP configuration, phone signal), and wireless card support
Desktop troubleshooting and maintenance
Retention goals achievement
Customer service
Outside Plant/Low Voltage Wire Installer
Cat5e installation and termination
Outside plant and data closet setup
Wiring setup for buildings
Project deadline achievement
Communication Technician II
Customer internet installation and maintenance
Modem, Wi-Fi router, and RF cable box troubleshooting
Desktop troubleshooting and maintenance
Preventive maintenance
Audio and video technical issue support
Our Services
From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.
Deciding to pursue organic growth for a business is a strategic choice that embodies a long-term vision. Rather than relying on quick fixes or external funding, it entails cultivating the business from within, nurturing it like a seedling, and allowing it to grow naturally. This approach requires patience, dedication, and a strong belief in the potential of the business. It also reflects a mindset of continuous learning and improvement. Someone who is always looking to learn understands that knowledge is power, and staying curious and adaptable is key to staying ahead in a rapidly changing world. This individual seeks out new skills, stays up to date with industry trends, and embraces new technologies and methodologies to ensure that the business can evolve and thrive.
IT Security Management/ Support
Project Management
IT Service Management
Training and documentation setup/ maintenance/ operation
Asset Management setup/ maintenance/ operation
Mobile device support/ setup/ maintenance/ operation (Android/iOS)
Call Center setup/ maintenance/ operation
Technical service support
Installation, maintenance, and software training support
HIPAA compliant / Confidential information training
Building and maintaining relationships with clients and management
Printer, software, and peripherals (printers, scanners, web cameras) support
Desktop/ Laptop deployment, installation & migration
Weekly status reporting
Ticket queue management
..
Our Expert IT Consultant Services
Our experienced IT Consultants provide personalized design solutions that turn your dreams into reality.
Our IT consultants are highly skilled professionals who specialize in diagnosing and resolving technical issues. With their extensive knowledge and expertise, they are able to quickly identify the root cause of any problem and provide effective solutions. Whether it's troubleshooting software glitches, resolving network connectivity issues, or optimizing system performance, our consultants are equipped with the necessary tools and resources to tackle any challenge. They work closely with our clients to understand their unique needs and requirements, ensuring that the feedback provided is tailored to their specific situation. Our consultants not only fix the immediate issue at hand but also offer valuable insights and recommendations to prevent similar problems from occurring in the future. With their help, businesses can enhance their IT infrastructure and maximize productivity.
Process & Improvements
List of previous client processes and improvements.
Government
U.S. Army- Implemented use cellphones to talk with others companies. This was what we needed to pass our brigade test.
Fulton county public school- Implemented part of my ticketing process to cover more ground with less IT personnel. Implemented calling script to grab customer information.
Medical
Large hospital- Implemented hyperlinks to quickly link important information into the knowledge base. Implemented processes to improve migration of another regional hospital and Cerner systems.
Specialty hospital- Implemented asset check-in and check-out sheet. Implement repair process for broken laptops. Implemented process to check contractor work to meet deadlines.
Medical data storage company- Implemented process for virtual machine repair to keep services running smooth.
Finance
Large Financial company - Implemented ticket notation system for monitoring assets. Implemented cat 6 diagram for building. Implemented processes for migration of IT services and network infrastructure.
Training/ Education Support
Our IT consultants utilize cutting-edge processes to develop tailored training programs and customer education initiatives. We understand that every organization has unique needs and requirements, which is why we take a customized approach. By leveraging the latest technology and industry best practices, we ensure that our training programs are up-to-date and effective. Our consultants work closely with our clients to identify their specific goals and objectives, and then design training materials and programs that align with those goals. We believe that training should be engaging, interactive, and practical, so we incorporate hands-on exercises and real-life scenarios into our programs. With our state-of-the-art processes and expertise, we are able to deliver training solutions that empower our clients to succeed in today's rapidly evolving IT landscape.
Continual Learning
Moultrie Consulting is committed to promoting continuous education as its primary objective. With a strong belief in the transformative power of knowledge, the company actively supports and encourages ongoing learning opportunities for its employees and clients alike. Through a variety of initiatives, such as workshops, seminars, and online courses, Moultrie Consulting strives to create an environment that fosters personal and professional growth. By investing in the development of its team members, the company ensures that they are equipped with the latest industry knowledge and skills, enabling them to provide the highest level of expertise and service to their clients. Moultrie Consulting understands that education is not confined to a formal classroom setting, but rather a lifelong journey of acquiring new knowledge and expanding horizons.
