Technical Skills

  1. Application Analyst

    • Systems knowledge (EMR, VDI, DUO, Airwatch, Imprivata, Dragon dictation, RRD-Autofax, Salesforce)

    • Help desk support

    • Computer system operation, monitoring, maintenance, and support

    • Data entry

    • Customer service

    • Ticket queue management

    • Physician support

  2. Desktop Support Technician

    • Workstation, desktop, laptop, network printer, and peripheral installation, maintenance, and upgrades

    • Workstation, application, and server troubleshooting and problem resolution

    • Desktop software and application updates

    • IT infrastructure project support

    • Customer service

  3. Service Desk Analyst

    • Laptop and desktop rebuilding

    • Desktop troubleshooting and maintenance

    • Incident management (hardware and software)

    • Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade

    • Desktop services for C-level and SVP-level positions

    • Mobile device support

    • Audio and video technical issue support

  4. Service Desk/Application Support Analyst

    • Inbound service desk calls

    • Microsoft Active Directory and Office 365 support

    • Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade

    • Active Directory integration

    • Software issue monitoring

    • Incident management

    • Desktop support process implementation

    • Mobile device support

    • Audio and video technical issue support

  5. Help Desk Analyst

    • Inbound help desk calls

    • Ticket processing and troubleshooting

    • Windows and Microsoft Office support

    • Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade

    • System issue resolution (PC, Android, Apple, VPN, ISP, database)

    • Active Directory password reset and virtual desktop assignment

    • Audio and video technical issue support

    • Mobile device support

  6. Help Desk Technician

    • Trouble ticket management (ITIL)

    • Coordinating computer fixes and system upgrades

    • VPN, application syncing, group policy, mobile app, and networking drive support

    • Hardware and software incident management

    • Tablet, desktop, laptop, scanner, copier, and smartphone installation, diagnosis, repair, maintenance, and upgrade

    • Windows and Microsoft Office support

    • Mobile device support

  7. Retention Rep II

    • Timely handling of customer issues

    • Phone troubleshooting (internet, RF signal), router (IP configuration, phone signal), and wireless card support

    • Desktop troubleshooting and maintenance

    • Retention goals achievement

    • Customer service

  8. Outside Plant/Low Voltage Wire Installer

    • Cat5e installation and termination

    • Outside plant and data closet setup

    • Wiring setup for buildings

    • Project deadline achievement

  9. Communication Technician II

    • Customer internet installation and maintenance

    • Modem, Wi-Fi router, and RF cable box troubleshooting

    • Desktop troubleshooting and maintenance

    • Preventive maintenance

    • Audio and video technical issue support

Our Services

From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.

Deciding to pursue organic growth for a business is a strategic choice that embodies a long-term vision. Rather than relying on quick fixes or external funding, it entails cultivating the business from within, nurturing it like a seedling, and allowing it to grow naturally. This approach requires patience, dedication, and a strong belief in the potential of the business. It also reflects a mindset of continuous learning and improvement. Someone who is always looking to learn understands that knowledge is power, and staying curious and adaptable is key to staying ahead in a rapidly changing world. This individual seeks out new skills, stays up to date with industry trends, and embraces new technologies and methodologies to ensure that the business can evolve and thrive.

  • IT Security Management/ Support

  • Project Management

  • IT Service Management

  • Training and documentation setup/ maintenance/ operation

  • Asset Management setup/ maintenance/ operation

  • Mobile device support/ setup/ maintenance/ operation (Android/iOS)

  • Call Center setup/ maintenance/ operation

  • Technical service support

  • Installation, maintenance, and software training support

  • HIPAA compliant / Confidential information training

  • Building and maintaining relationships with clients and management

  • Printer, software, and peripherals (printers, scanners, web cameras) support

  • Desktop/ Laptop deployment, installation & migration

  • Weekly status reporting

  • Ticket queue management


Our Expert IT Consultant Services

Our experienced IT Consultants provide personalized design solutions that turn your dreams into reality.

Our IT consultants are highly skilled professionals who specialize in diagnosing and resolving technical issues. With their extensive knowledge and expertise, they are able to quickly identify the root cause of any problem and provide effective solutions. Whether it's troubleshooting software glitches, resolving network connectivity issues, or optimizing system performance, our consultants are equipped with the necessary tools and resources to tackle any challenge. They work closely with our clients to understand their unique needs and requirements, ensuring that the feedback provided is tailored to their specific situation. Our consultants not only fix the immediate issue at hand but also offer valuable insights and recommendations to prevent similar problems from occurring in the future. With their help, businesses can enhance their IT infrastructure and maximize productivity.

three women sitting on a bench looking at a laptop
three women sitting on a bench looking at a laptop
a close up of a laptop keyboard with red and blue keys
a close up of a laptop keyboard with red and blue keys

Process & Improvements

List of previous client processes and improvements.


  1. U.S. Army- Implemented use cellphones to talk with others companies. This was what we needed to pass our brigade test.

  2. Fulton county public school- Implemented part of my ticketing process to cover more ground with less IT personnel. Implemented calling script to grab customer information.


  1. Large hospital- Implemented hyperlinks to quickly link important information into the knowledge base. Implemented processes to improve migration of another regional hospital and Cerner systems.

  2. Specialty hospital- Implemented asset check-in and check-out sheet. Implement repair process for broken laptops. Implemented process to check contractor work to meet deadlines.

  3. Medical data storage company- Implemented process for virtual machine repair to keep services running smooth.


  1. Large Financial company - Implemented ticket notation system for monitoring assets. Implemented cat 6 diagram for building. Implemented processes for migration of IT services and network infrastructure.

Training/ Education Support

Our IT consultants utilize cutting-edge processes to develop tailored training programs and customer education initiatives. We understand that every organization has unique needs and requirements, which is why we take a customized approach. By leveraging the latest technology and industry best practices, we ensure that our training programs are up-to-date and effective. Our consultants work closely with our clients to identify their specific goals and objectives, and then design training materials and programs that align with those goals. We believe that training should be engaging, interactive, and practical, so we incorporate hands-on exercises and real-life scenarios into our programs. With our state-of-the-art processes and expertise, we are able to deliver training solutions that empower our clients to succeed in today's rapidly evolving IT landscape.

Continual Learning

Moultrie Consulting is committed to promoting continuous education as its primary objective. With a strong belief in the transformative power of knowledge, the company actively supports and encourages ongoing learning opportunities for its employees and clients alike. Through a variety of initiatives, such as workshops, seminars, and online courses, Moultrie Consulting strives to create an environment that fosters personal and professional growth. By investing in the development of its team members, the company ensures that they are equipped with the latest industry knowledge and skills, enabling them to provide the highest level of expertise and service to their clients. Moultrie Consulting understands that education is not confined to a formal classroom setting, but rather a lifelong journey of acquiring new knowledge and expanding horizons.

two men watching on silver MacBook
two men watching on silver MacBook
man in black jacket sitting on chair
man in black jacket sitting on chair